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24/7 database and application maintenance

Through our 24/7 service (application and database) we secure surveillance and we minimize downtime. The servers are installed, including measure points, on CPU, Single Processes, Storage, and RAM, which enables us to secure uptime, and eliminate problems before they occur to users, system owners, and customers.

 

24/7 can be supplemented with support, which makes it possible to reach us up to 24/7 including outside normal working hours, vacations, etc.

 

A further benefit for you is focusing on your existing business and users. You can raise a ticket and we will solve the problem according to the predefined service level agreement. The incident will be logged in our help desk. We make sure that all relevant information about the incident, time, date, consultant, etc. is logged and that we follow the SLA we have agreed upon. We have developed measure points that we install in your infrastructure and we will be noticed and will take action when unwanted situations occur or are coming up.

 

Our team consist of very experienced specialist and a network of freelance Oracle and Microsoft consultants.

 

You can either choose to let us maintain the database only or you can include your application(s). Everything to either a fixed investment or as a fee per concurrent user. 

 

We can do it either on premise or in the cloud. You decide.
 

© 2020 by SoftBASE A/S

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